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Zoom Expands Enterprise Communications with AI and Integration-Driven Customer Wins

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Six years after lockdown boosted its workplace adoption, Zoom is pushing enterprise communications expansion through AI-infused, integration-friendly products. QXO deployed Zoom Phone and Zoom Contact Center for 8,000 employees, integrating with Microsoft Teams and auto-updating CRM from live interactions. An unnamed tech company grew Zoom Workplace ARR by $1.9 million. A U.S. bank added Zoom Virtual Agent and expanded Contact Center Elite for AI-assisted self-service.

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