finance.yahoo.com

Yiren Digital Expands AI Agents to Improve Customer Support and QA

Yiren Digital logoYiren Digital
Sig2.67Sen+6.05Env0.00Soc+3.92Gov+1.77

Yiren Digital says its MagiCube 2.0 agent platform is expanding across customer operations. A quality-inspection agent checks 2M+ sales records daily, while a 24/7 AI-assisted outbound-call center supports credit customers. In 2025, complaints were resolved within 24 hours, with a 100% success rate and a 35.97% YoY decline in total complaints, alongside automated quality controls and workflow automation.

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