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Walmart Sued Over Alleged Collection of Customers’ Voice Prints

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Sig3.42Sen-5.25Env0.00Soc-5.40Gov-6.25

Walmart faces a class action lawsuit accusing it of using artificial intelligence to create customers’ voice prints when they call its customer service line, allegedly without consent. The complaint says the recording notice cites only broad “business purposes” such as fraud prevention and omits details on other uses and sharing. Plaintiffs claim violations of Illinois’ biometric privacy law and seek statutory damages of $1,000 to $5,000 per violation.

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