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Vijay Shekhar Sharma details Paytm’s AI-led decision automation and sales expansion

Paytm logoPaytm
Sig1.95Sen+1.35Env0.00Soc+0.75Gov+0.25

Vijay Shekhar Sharma said Paytm is increasingly automating decisions using an internally built AI agent, including in small-merchant acquisition to guide what field sales executives do. While aiming to optimize costs, Paytm is also investing more in sales and service staff as it expands in tier-2 and tier-3 cities, with employee costs up 27%.

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