telefonica.com

Telefónica Rolls Out Generative AI Features Across Business Voice Services

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Sig2.29Sen+5.71Env0.00Soc+1.66Gov+0.15

Telefónica has integrated generative AI into its full range of business voice services, from mobile lines to the switchboard. The offering adds call transcription and summarisation, natural-language virtual agents, and multilingual support in over 100 languages with 24/7 availability, helping businesses convert voice calls into structured information and improve agent efficiency and call handling capacity.

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