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Swiggy’s Crew concierge adds AI-supported travel assistance

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Swiggy launched its Crew concierge platform for travel, offering paid members and invited travellers AI-supported help with itineraries, reservations, transport, and other travel needs. Human concierges are supported by AI for faster, more personalised support, including itinerary changes and recommendations. Crew is part of Swiggy’s push beyond food delivery and quick commerce after earlier expansion to three metro cities.

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