Starbucks CEO Niccol touts Back to Starbucks progress and $500M partner-hours push
Starbucks’ Back to Starbucks strategy, launched by CEO Brian Niccol shortly after he became chairman and CEO, focuses on restoring a warm coffeehouse atmosphere, improving customer service, and fostering human connection. Niccol says the company has made progress over two years and has invested more than $500 million in partner hours, larger rosters, and adding more partners on shift during busy times.
Coverage (4)
- A look at 2 years of massive changes at Starbucks (restaurantbusinessonline.com)
- A look at 2 years of massive changes at Starbucks (restaurantbusinessonline.com)
- Back to Starbucks: Two years of progress, coffee, connection and community (about.starbucks.com)
- Two years of Back to Starbucks (about.starbucks.com)