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Salesforce Plans to Use Slack and Teams as an AI CRM Front Door

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Salesforce said it wants to make accessing CRM data and completing sales and service actions optional by bringing customer context and workflows into Slack, Microsoft Teams, Claude and ChatGPT. It plans to expand APIs and Model Context Protocol use and add an Experience Layer across major chat and messaging apps. The company also cited rising premium Slack upgrades and Slackbot-driven productivity hours.

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