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Salesforce in Talks to Buy AI Customer Research Firm Listen Labs for $2 Billion

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Salesforce is in talks to acquire Listen Labs, an AI-powered customer research platform, for $2 billion, though the deal is not finalized and could still collapse. Listen Labs provides AI-driven market analysis for brands such as Anthropic, Google, and Nestlé. The potential acquisition comes amid other recent AI deals and fits Salesforce’s push to expand enterprise agent efforts.

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