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PostNL Expands €180 Million Cost-Savings Plan Using AI and Parcel Lockers

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PostNL expanded its cost-reduction program to up to €180 million as it increases AI use, automates support functions, and builds a larger parcel-locker network. It identified about €75 million of additional savings for 2027-2028, taking total planned savings to €170-180 million. E-commerce revenue fell while pricing rose, and normalized EBIT dropped, though mail losses narrowed.

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