gapinc.com

Old Navy Names Michael Francis Chief Customer Officer and Marketing Lead

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Sig1.55Sen+4.20Env0.00Soc+0.70Gov+0.80

Gap Inc. has appointed Michael Francis as Chief Customer Officer for Old Navy and Head of Marketing Shared Services. He will lead end-to-end customer strategy, strengthening brand storytelling and deepening customer engagement. Francis will evolve the customer experience across touchpoints and work with Old Navy and Gap Inc. leaders to translate customer insight into greater relevance, resonance, and growth.

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