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NewtekOne Expands Client Service Platform with Glia Banking AI and Unified Voice

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Sig1.86Sen+3.73Env0.00Soc+1.83Gov-0.20

Client service representatives help customers while navigating NewtekOne’s digital environment and can bring specialists into an interaction as needed. The platform combines 24/7/365 support with Glia Banking AI, including real-time agent coaching, sentiment and interaction intelligence, and AI that can handle appropriate requests while transferring complex issues with context intact. NewtekOne expects continued Glia deployment and positions AI as supportive to humans.

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