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Microsoft Uses AI Agents to Automate Internal Network Operations

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Sig1.75Sen+1.40Env0.00Soc0.00Gov+1.25

Microsoft Digital describes using agentic AI to handle internal network operations and incident workflows. The monthly ticket volume needing human intervention rose to as high as 70,000 in January 2025. Tools built on Azure OpenAI and related technologies are integrated into an incident management system, with Falcon Agent executing workflows while preserving secure login and change controls.

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