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M&S adopts AI tools for 11,000 colleagues ahead of 2026 retail tech awards

Marks & Spencer logoMarks & Spencer
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Marks and Spencer is expanding its AI use by equipping about 11,000 colleagues, including every store manager, with AI tools. Retail technology veteran Claudio B. Landsberg praised the focus on rebuilding the data and decision plumbing behind supply chain, planning and pricing rather than flashy interfaces. AI is also highlighted for the 2026 RTIH Innovation Awards.

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