Hotel Loyalty Programs: Marriott, IHG & Hyatt's Real Goal
Thailand and Taiwan mark the latest stop in IHG’s regional digital push, extending a LINE app to make reservations easier. Beneath the convenience is a shift of bookings away from OTAs and intermediaries toward direct channels that feed loyalty. Marriott’s rules treat third-party bookings as non-qualifying, while direct and hotel-led stays count. IHG says loyalty members spend about 20% more and are 10 times more likely to book direct.