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Delta Waives $1,000 Fare Difference to Let Passenger Travel for Dying Mother

Delta Air Lines logoDelta Air Lines
Sig1.55Sen+7.35Env0.00Soc+3.60Gov+1.20

Delta waived a $1,000 fare difference so a passenger could rebook a flight to leave the same day to say goodbye to his dying mother. The passenger says the agent gathered details and verified the circumstances before approving the change. His mother died a couple of days later, and the account highlights discretion and consistency in customer handling.

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