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Chennai Named Key Development Hub for Zoom Contact Center Platform

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Sig1.90Sen+3.40Env0.00Soc0.00Gov0.00

Chennai has emerged as a key development hub for Zoom’s global Contact Center, with local teams working on critical components of the cloud-based customer service platform. Zoom established its Chennai technology centre in 2022 and India is a primary development base for some components. Zoom reported enterprise revenue growth and said AI virtual agents handle over 95% of tickets while targeting a 40% reduction in support volumes.

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