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Brown & Brown CEO Says AI Rollout Won’t Trigger Major Layoffs

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Brown & Brown’s CEO Powell Brown said the firm’s plan to deploy AI across its brokerage is meant as a growth enabler, not a cost-cutting effort. He said the company does not anticipate a significant workforce reduction from the rollout, though roles may shift and employees will need new skills. The firm is evaluating AI to support customer service and organic growth.

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