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Amazon Reintroduces Arbitration Clause and Class-Action Waiver

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Amazon told customers it updated its user agreement with a new arbitration requirement and class-action waiver, steering disputes away from court while still allowing small claims that usually cap damages to a few thousand dollars. Amazon said arbitration would provide a faster, cheaper forum. A similar clause was removed in 2021 after Alexa-related legal challenges, and the latest change may be tested in court.

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