reuters.com

Amazon Reinstates Mandatory Arbitration for Customer Disputes After Hiatus

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Sig3.05Sen+2.35Env0.00Soc-2.90Gov-1.80

Arbitration rules for mass filings have tightened, and Amazon has reinstated mandatory arbitration for customer disputes after a five-year break. Most claims must go through individual arbitration, with small-claims cases and pending lawsuits exempt. The return is framed as faster and cheaper for customers as Amazon continues defending product-related personal injury suits.

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