timesofindia.indiatimes.com

Amazon ordered to refund Rs 8,819 after cancelled mattress order not refunded

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A Himachal Pradesh district consumer commission ordered Amazon to refund Rs 8,819 to customer Shubham Patial after a Wakefit mattress order was cancelled and the product returned, but the refund was not processed. Patial cancelled via code-verified option on October 7 and the shipment returned on October 16. The commission found service deficiencies and unfair trade practice, awarding Rs 5,000 compensation and Rs 5,000 litigation costs.

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